MusicDiffusion User and Customer Reviews

Response from MusicDiffusion®

Hello TSM Media.
You still continue to spam this page when our services already answered you many times. I will copy the previous answer you received here from a collaborator. A fraud case like yours don’t get resolved under one day. Please review our anti-fraud terms. So spamming this page or send same mails several time each day won’t change our previous answer. Our anti-fraud team is care of your case and work on it with the DSP behind the fraud notification we received on your account. Thank you for your understanding and cooperation.
” Hello TSM Media.
Thank you to share with the community your experience.
As I can see, it seems you are in attach with our anti-fraud team to resolve some fraud notification we have received from platforms.
Our anti-fraud team have requested some legal documents from your side a long time ago, and you just recently sent them. First, you should sent those document under good delays according our terms in case of fraud suspicion, and secondly those documents weren’t signed. Therefor your account is still suspended until you resolve this matter.
As you can understand, we take copyright and fraud suspicion very seriously as this may conduct to thief real artists but also to get your royalties kept in escrow by platforms.
I may suggest you to read carefully our anti-fraud terms you accepted by using the service and take attach with our anti-fraud team by replying their mails and requests in good way.
Thank you. “

Response from MusicDiffusion®

Hello TSM Media.
Sorry to hear that you had such a bad experience.
You sent a lot of mails requesting the same thing and also spam this review page. Our services already answered you many times. I will copy the previous answer you received here from a collaborator :
” Hello TSM Media.
Thank you to share with the community your experience.
As I can see, it seems you are in attach with our anti-fraud team to resolve some fraud notification we have received from platforms.
Our anti-fraud team have requested some legal documents from your side a long time ago, and you just recently sent them. First, you should sent those document under good delays according our terms in case of fraud suspicion, and secondly those documents weren’t signed. Therefor your account is still suspended until you resolve this matter.
As you can understand, we take copyright and fraud suspicion very seriously as this may conduct to thief real artists but also to get your royalties kept in escrow by platforms.
I may suggest you to read carefully our anti-fraud terms you accepted by using the service and take attach with our anti-fraud team by replying their mails and requests in good way.
Thank you. “

Response from MusicDiffusion®

Bonjour,
Merci pour votre avis mais il semble qu’il soit pas en accord avec votre nombre d’étoiles 🙂
Peut-être une erreur de manipulation lors de l’envoi de votre experience, sinon n’hésitez pas à contacter notre support si vous avez besoin d’assistance.
A bientôt !

Response from MusicDiffusion®

Hello TSM Media.
Thank you to share with the community your experience.
As I can see, it seems you are in attach with our anti-fraud team to resolve some fraud notification we have received from platforms.
Our anti-fraud team have requested some legal documents from your side a long time ago, and you just recently sent them. First, you should sent those document under good delays according our terms in case of fraud suspicion, and secondly those documents weren’t signed. Therefor your account is still suspended until you resolve this matter.
As you can understand, we take copyright and fraud suspicion very seriously as this may conduct to thief real artists but also to get your royalties kept in escrow by platforms.
I may suggest you to read carefully our anti-fraud terms you accepted by using the service and take attach with our anti-fraud team by replying their mails and requests in good way.
Thank you
Angelina from the MusicDiffusion Support Team

Response from MusicDiffusion®

Bonjour Michel.
Merci de partager votre experience avec la communauté.
Je comprend votre impatience, mais comme vous le savez, vous recevez vos royalties mensuellement sur votre dashboard et nous procédons aux paiements de ceux-ci 4 fois par an, au mois de Janvier, Avril, Juillet et Octobre.
Je peux constater que vos royalties sont bien prévus en paiement lors de notre prochaine repartition du mois d’Octobre, votre demande de paiement n’étant pas intervenu à temps pour les paiements du mois de Juillet.
J’espère que cette réponse vous rassurera sur la fiabilité de nos services, et n’hésitez pas à contacter notre support par E-mail si besoin.
A bientôt !
Mike de l’équipe support MusicDiffusion

Response from MusicDiffusion®

Hello sir,
Thank you to share with us your experience with our music smart links service.
After investigations, and as we can see in your mail exchange with the support here it seems you did not read your mails and missed your smart link in it. I’m glad to see that everything was fixed and that you replied to the mail 24h after your review 🙂
Thank you to use MusicDiffusion services and take care!
Angelina

Response from MusicDiffusion®

Hello geert G&L.
Thank you for your nice words. After investigations in your account, it seems your royalties are not yet confirmed but still just estimates sales on your dashboard. Please be patient, it can take up to 2 – 3 months after a release to get your first confirmed sales in your balance. This is a normal process for all music distributor/music platforms.
Take care.

Response from MusicDiffusion®

Bonjour Chistian, nous regrettons votre mauvaise experience, mais ne retrouvons malheureusement pas votre adresse E-mail dans notre base utilisateurs.
Il nous apparait donc s’agir ici d’une experience non authentique ou bien d’une violation de nos conditions d’utilisation.
N’hésitez pas à contacter notre support par E-mail pour toute demande d’assistance si vous rencontrez la moindre difficulté, ils se feront un plaisir de vous assister.

Response from MusicDiffusion®

Bonjour Charles, nous regrettons votre mauvaise experience, mais ne retrouvons malheureusement pas votre adresse E-mail dans notre base utilisateurs.
Il nous apparait donc s’agir ici d’une experience non authentique ou bien d’une violation de nos conditions d’utilisation.
N’hésitez pas à contacter notre support par E-mail pour toute demande d’assistance si vous rencontrez la moindre difficulté, ils se feront un plaisir de vous assister.

Response from MusicDiffusion®

Hello Ben.
Sorry for your bad experience with MusicDiffusion and thank you to have take time to share it with us.
After further investigations from my side, it seems you have breached our terms by committing fraud and illegal activities on your account.
Please check up our Anti-Fraud Policy here: https://dashboard.musicdiffusion.com/about/anti_fraud
You received a mail from our anti-fraud team under the reference #546A2 one month ago.
Please, be free to take attach with this mail and provide the requested informations and clarifications if you believe we should reopen your account.
Thank you and take care.

Response from MusicDiffusion®

Bonjour Joseph.
Merci pour votre retour d’expérience avec les promotions MusicDiffusion.
Nous sommes navrés que celle ci soit négative, malheureusement nos playlists ainsi que notre audience sont internationales et nous ne pouvons pas cibler une ville en particulier dans nos offres.
L’équipe MusicDiffusion

Response from MusicDiffusion®

Hello Illimo,
We would like to thank you to share your experience with us.
48h is the delay we guarantee for our quality control to review your music before deliver it to stores and platforms. If our quality control team detects some copyrighted samples on your track, it is their responsibility to request you the licence to deliver it. We are sorry for any inconveniences it may has causing you, but being sure that you own all the rights of the music you distribute through our services is important for us, this in order to keep safe our platform and community. We hope you understand better the matter here.
Take care!

Response from MusicDiffusion®

Hello!
Thank you for you nice words 🙂 If you buy the exclusive licence during the order, the product will be removed from our store.
See you soon and take care!
MusicDiffusion Team

Response from MusicDiffusion®

Hello Lucy! Thank you for your experience sharing.
Don’t worry, it seems your promotion isn’t over yet 🙂
Please check your mail as our music promotion team try to reach you.
Stay safe.